Shipping:
Fulfillment runs Monday - Thursday. All orders placed after 8 am on Thursday will ship the following Monday. You will receive a separate email confirmation with the tracking details for your order.
All orders utilizing the standard shipping with ship via USPS Ground Advantage. Upgraded shipping option is UPS Ground.
Roostas is not liable for any delays, and lost or damaged packages while in carrier possession.
Returns & Exchanges
Free returns will be accepted for 30 days after purchase date. Returns made within 30 days are eligible for refund or store credit. Refunds can only be made to the original payment method. All sales are final 30 days after the purchase date. All returns must be unworn, unwashed, and with original tags attached. Items marked as "Clearance" or "Final Sale" are not eligible for return or exchange. Payment for shipping is non-refundable. Exchanges will not ship until the return shipment has been received.
***Non-US shipments are not eligible for free returns or exchanges.
Clearance
All Clearance sales are final. No returns or refunds will be accepted or approved for items sold as Clearance items.
Discounts
Discount codes cannot be retroactively applied to orders. Any returns that are then reordered in order to take advantage of larger discounts will be subject to partial refunds, the amount of which will be determined by Cox Trading Co.
Team and Wholesale Orders
All team and wholesale orders are final. No returns or refunds will be offered for these orders.
Privacy Policy
This privacy notice discloses the privacy practices for www.coxtradingllc.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.